Kricket Marie strives to create a positive experience for clients, leaving them satisfied with their purchase. The atelier understands that issues may arise, and is willing to be flexible where timelines and policies allow.
ALL GARMENTS REMAIN THE PROPERTY OF KRICKET MARIE UNTIL PAID IN FULL
Cancellation of Orders
Clients who choose to cancel their sales contract after signing are not entitled to a refund of any money already paid through the cancellation date. Once production of the garment has begun, the customer is responsible for payment in full to Kricket Marie.
Unless Kricket Marie confirms termination in writing, the client-company sales contract (Kricket Marie Sales Contract) remains effective until the confirmed scope of work is completed, paid for in full, and delivered.
Damaged Goods
Kricket Marie works hard to ensure your happiness with your custom garments. While extra care is taken in packaging your order for a successful delivery, mistakes can happen. In the event where your garment arrives imperfect or damaged, please contact for case-by-case basis decision. Kricket Marie is not responsible for any lost or damage deliverables caused by the courier and highly recommends requesting to add an insurance policy on the package.
Returns
Kricket Marie does not accept returns. All work is bespoke, made to measurements given, therefore unique to each client. Due to the nature of the work, all garments are non-refundable.
For extenuating circumstances, please reach out to customer service for a case-by-case decision.
Custom Design Policies
Custom design garments are a collaboration between the Client and Kricket Marie Atelier. The atelier will only accept work that it can complete with a high degree of confidence and may deny any requests. All custom garment work is non-returnable and non-refundable. A unique sketch of the garment(s) and outline of deliverables may be drawn up by a designer and sent to the Client for approval. Any further revision requests to the design by the Client can be added for an additional fee upon approval from the atelier in writing. Please note that Kricket Marie has full discretion to deny any changes to the project after initial contractual approval.
Depending on the design of the garment(s), an in-person fitting may be required.
All custom design work is non-returnable and non-refundable.
Please do not hesitate to contact Customer Service for any return questions at
info@KMA.com .