Shipping policy
Clients shall receive an email when their garments have begun production, as well as an email with the tracking information when their garments have shipped.
Kricket Marie is unable to guarantee absolute delivery dates. Tracking and delivery dates are estimates only and are based on assuming regular business operations. Once a package is sent out, Kricket Marie is not responsible for delays caused by further complications with the courier, incorrect/undeliverable shipping addresses, nor other factors outside of the atelier's control.
Shipping Requirements & Restrictions
- Orders must be shipped to a single address, PO Box, APO, or FPO address.
- Orders cannot be shipped to multiple addresses.
- Depending on the size of the order, the garments may be shipped to you in multiple boxes.
Shipping Errors & Disputes
It is the responsibility of the customer to ensure the accuracy of the shipping address upon contract completion. If a client enters and confirms an order with the wrong shipping address and does not notify Kricket Marie customer service before the order is shipped out, the customer will be responsible for any shipping costs related to returning the incorrect shipped order and/or shipping costs related to shipping a new order (if approved) to the correct address.
Tracking numbers are provided to confirm the delivery of all shipments. Once an order leaves the atelier, the responsibility for delivering the order lies with the delivery service. Kricket Marie is no longer responsible for that delivery. If a customer claims an order was not received, the tracking information - along with any delivery confirmation - from the delivery service will serve as the proof of delivery. Kricket Marie is not responsible for any stolen packages that may arise after delivery to your doorstep.
For International Customers outside of the United States
DISCLAIMER: Additional fees including VAT and duty charges may be applied at customs border control for clients outside of the United States.
For returns for international customers outside of the USA, the client will be responsible for any and all additional shipping costs.
Purchases outside the USA may be subject to VAT and duty charge. Packages may be held at customs border control until all VAT and duty charges are paid. These lie as the sole responsibility of the client and are to be billed directly to the client via the courier.
